1. Standard Cancellation Policy
For standard room reservations:
- Free cancellation up to 48 hours before check-in
- Cancellations within 48 hours of check-in will incur a charge of one night's stay
- No-shows will be charged the full amount of the stay
2. Special Event Periods
During special event periods, holidays, and peak seasons:
- Free cancellation up to 7 days before check-in
- Cancellations within 7 days of check-in will incur a charge of two nights' stay
- No-shows will be charged the full amount of the stay
Special event periods include, but are not limited to:
- New Year's Eve (December 30 - January 2)
- Major sporting events
- Local festivals and conventions
- Holiday weekends
3. Group Bookings
For group bookings (5 rooms or more):
- Free cancellation up to 30 days before check-in
- Cancellations 15-29 days before check-in: 50% of total booking value
- Cancellations within 14 days of check-in: 100% of total booking value
4. Package Reservations
For special packages including dining, spa, or casino credits:
- Free cancellation up to 72 hours before check-in
- Cancellations within 72 hours: full package price will be charged
- Package components cannot be partially cancelled or refunded
5. Early Departure
If you check out prior to your scheduled departure date:
- One night's room rate plus tax will be charged
- Remaining nights will be cancelled without additional penalty
- Package components may not be refundable
6. Force Majeure
In cases of force majeure (natural disasters, government actions, etc.):
- Full refund will be provided for cancelled reservations
- Alternative dates will be offered when possible
- Documentation may be required for verification
7. Refund Process
For eligible refunds:
- Credit card refunds will be processed within 5-7 business days
- Bank transfers may take 7-10 business days
- Refunds will be issued to the original form of payment
8. Modifications
Reservation modifications are subject to:
- Availability for new dates
- Rate differences for new dates
- Modification fees during peak periods
9. Special Circumstances
Medical Emergencies: With proper documentation, we may waive cancellation fees for medical emergencies.
Travel Restrictions: Government-imposed travel restrictions may qualify for special consideration.
10. Contact Information
For cancellations or modifications, please contact our reservations team:
Phone: +1 (555) 123-4568
Email: [email protected]
Our team is available 24/7 to assist you with any questions or concerns regarding your reservation.
