Our Commitment to Responsible Gaming

Creating a safe and enjoyable environment for all our guests

At Roselvia Casino Hotel, we are committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. We have implemented various measures to ensure that our guests can enjoy our casino hotel facilities responsibly.

Our Philosophy: Gaming should be enjoyable and balanced. We encourage our guests to view gambling as entertainment, set reasonable limits, and maintain control over their gaming activities.

1. Understanding Responsible Gaming

Responsible gaming means making informed decisions about your gambling activities. It involves:

  • Understanding that gambling is for entertainment, not for making money
  • Only gambling with money you can afford to lose
  • Setting time and monetary limits before playing
  • Never chasing losses or borrowing money to gamble
  • Balancing gambling with other activities and responsibilities
  • Not gambling when upset, depressed, or under the influence of substances

2. Roselvia's Responsible Gaming Initiatives

2.1 Staff Training

All our casino hotel employees undergo comprehensive training on responsible gaming. They are equipped to:

  • Recognize signs of potential gambling problems
  • Approach guests appropriately when concerns arise
  • Provide information about available resources
  • Enforce our responsible gaming policies

2.2 Self-Exclusion Program

We offer a self-exclusion program that allows guests to voluntarily ban themselves from our casino hotel for a specified period. During this time:

  • You will not be allowed to enter our gaming areas
  • Your player account and rewards membership will be suspended
  • You will be removed from our marketing lists
  • Any attempts to enter the gaming floor will result in removal

To enroll in the self-exclusion program, please speak with a member of our responsible gaming team or visit the casino hotel security desk.

2.3 Spending Limits

We encourage our guests to set personal spending limits. Our rewards program allows members to:

  • Set daily, weekly, or monthly deposit limits
  • Establish time limits for gaming sessions
  • Receive activity statements to track gambling behavior

2.4 Educational Materials

We provide various educational materials throughout our casino hotel, including:

  • Brochures about responsible gaming practices
  • Information about the odds of various games
  • Signs with helpline numbers and resources
  • Digital displays with responsible gaming messages

3. Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. Here are some warning signs that may indicate a gambling problem:

  • Spending more time or money on gambling than intended
  • Gambling to escape problems or relieve stress
  • Lying about gambling habits or hiding gambling activity
  • Neglecting personal or professional responsibilities due to gambling
  • Borrowing money or selling possessions to fund gambling
  • Failed attempts to cut back or stop gambling
  • Experiencing withdrawal symptoms when not gambling
  • Continuing to gamble despite negative consequences

If you or someone you know exhibits these signs, it's important to seek help. Problem gambling is a treatable condition, and various resources are available to provide support.

4. Resources for Help

We work closely with organizations dedicated to addressing problem gambling. The following resources are available for those seeking assistance:

These organizations offer confidential support, counseling, and resources for individuals affected by problem gambling and their loved ones.

5. Protecting Minors

Roselvia Casino Hotel is committed to preventing underage gambling. Our policies include:

  • Strict age verification procedures at all casino hotel entrances
  • Regular ID checks throughout the gaming floor
  • Prohibition of unattended minors on the property
  • Training staff to identify and handle underage gambling attempts

We also encourage parents and guardians to speak with young people about the risks associated with gambling and to monitor their online activities.

6. Contact Us About Responsible Gaming

If you have questions about our responsible gaming policies or need assistance, please contact our Responsible Gaming Coordinator:

Phone: +1 (555) 123-4571
Email: [email protected]

You can also speak with any member of our casino hotel staff, who will direct you to the appropriate resources.

Need Immediate Help?

If you or someone you know is experiencing gambling-related problems, please call the National Problem Gambling Helpline at 1-800-522-4700 for confidential support, available 24/7.

1-800-522-4700
Text: 1-800-522-4700
Live Chat: www.ncpgambling.org/chat