Privacy Policy

1. Introduction

At Roselvia Casino Hotel ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our casino hotel.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account or membership program
• Sign up for our newsletter
• Participate in promotions or contests
• Submit inquiries or feedback
• Use our casino facilities

This information may include:

• Name, address, email address, and phone number
• Date of birth and government-issued identification (for age verification and compliance with gaming regulations)
• Payment information
• Preferences and interests
• Loyalty program information

2.2 Information Collected Automatically

When you visit our website or use our online services, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on the website
• Referring website or source
• Location information

We may use cookies, web beacons, and similar technologies to collect this information. Please refer to our Cookie Policy for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Travel agencies or booking platforms
• Business partners
• Social media platforms (if you interact with our social media accounts)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and confirming your reservations
• Managing your account and membership
• Providing personalized services and experiences
• Processing payments and transactions
• Sending you promotional communications (if you've opted in)
• Improving our website, services, and customer experience
• Conducting market research and analysis
• Ensuring compliance with legal obligations and industry standards
• Preventing fraud and enhancing security
• Responding to your inquiries and providing customer support

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Companies we collaborate with to offer joint promotions or services.
• Affiliates: Other companies within our corporate family.
• Legal Requirements: When required by law, court order, or governmental authority.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Roselvia Casino Hotel
123 Luxury Lane
Monte Vista, CA 94088
Email: [email protected]
Phone: +1 (555) 123-4570